Feedback & Complaints

How to share feedback or make a complaint

You can contact us in the way that feels most comfortable for you. You may use the form below, email [email protected], text or call 0440 134 382, or ask an advocate, family member or support person to contact us for you. Your name and contact details are optional.

We will listen, acknowledge your complaint, keep you informed and work with you toward a fair resolution. Making a complaint will not affect your access to support.

Independent support

You may also contact the NDIS Quality and Safeguards Commission directly if you do not want to complain to TARS or are not satisfied with our response. Visit ndiscommission.gov.au/complaints or call 1800 035 544. If you are in immediate danger, call 000.