FREQUENTLY ASKED QUESTIONS
Whether you're new to the NDIS, exploring Support Coordination or Recovery Coaching, or simply wondering how everything works, we're here to help.
Below are answers to some of the questions we're asked most often. If you can't find what you're looking for, our team is always happy to help.
Finding the right support starts with the right information
The NDIS can feel confusing, especially if you're new to the system or your circumstances have changed. We've answered some of the questions we hear most often to help you better understand our services and what to expect when working with Triple A Recovery Services.
Every person's situation is different, and not every question fits into a FAQ. If you're unsure about your NDIS plan, Support Coordination, Recovery Coaching or whether we're the right fit, we'd love to have a conversation.
GETTING STARTED
How do I know if Triple A Recovery Services is the right fit?
If you're looking for calm, practical support and someone to help you navigate the NDIS, coordinate providers or support your recovery journey, we'd love to talk with you. We'll take the time to understand your situation before recommending the best next step.
How do I get started?
Simply contact us through our enquiry form, give us a call or send us a text. We'll arrange a conversation to understand your goals and explain your options.
Do I need a referral?
No. You can contact us directly.
Referrals from family members, hospitals, allied health professionals and other providers are also welcome.
How quickly can you start support?
It depends on your needs and current availability. The fastest way to find out is to send an enquiry with your state and what support you’re looking for. We’ll tell you what’s possible and the next step.
OUR SERVICES
What's the difference between Support Coordination and Recovery Coaching?
Support Coordination focuses on helping you understand your NDIS plan, connect with providers and coordinate your supports.
Recovery Coaching focuses on building confidence, developing daily living skills and supporting your personal recovery journey.
Some participants receive funding for both services and benefit from having them work together.
Can I have both Support Coordination and Recovery Coaching?
Yes, if your NDIS plan includes funding for both services. These services complement one another and can provide more holistic support.
Do you provide support workers?
No.
Triple A Recovery Services specialises in Support Coordination and Psychosocial Recovery Coaching.
While we don't directly provide support workers, personal care, nursing or allied health services, we can help you connect with trusted providers who do.
Can you work with my existing providers?
Absolutely. We regularly collaborate with participants' existing providers to improve communication and ensure everyone is working towards the same goals.
Can you work with my existing providers?
Absolutely. We regularly collaborate with participants' existing providers to improve communication and ensure everyone is working towards the same goals.
NDIS QUESTIONS
Can you help me understand my NDIS plan?
Yes. One of our roles is helping you understand your funding, your options and how your plan can best support your goals.
Can you help prepare for plan reviews?
Yes. We can help identify changing needs, coordinate supporting information and prepare for upcoming reviews where appropriate.
Do you support self-managed, plan-managed and NDIA-managed participants?
Yes. We support participants regardless of how their NDIS funding is managed..
Accessibility & Inclusion
Are you LGBTQ+ inclusive?
Absolutely. We are committed to creating a welcoming, respectful and inclusive environment where everyone feels safe, valued and supported.
What areas do you support?
We support participants throughout Melbourne and surrounding areas. If you're unsure whether you're within our service area, please get in touch.
Do you support self-managed, plan-managed and NDIA-managed participants?
Yes. We support participants regardless of how their NDIS funding is managed..
Still not sure?
We're here to help.
Every person's situation is different, and not every question fits into a FAQ. If you're unsure about your NDIS plan, Support Coordination, Recovery Coaching or whether we're the right fit, we'd love to have a conversation.
Honest, practical advice
We'll take the time to understand your situation and provide clear, realistic guidance based on your individual needs.
Clear answers without jargon
We'll explain your options in plain English so you can make informed decisions with confidence.
No pressure or obligation
Our first conversation is simply about understanding your needs. There's no pressure to commit if we're not the right fit.
Support tailored to your situation
Every person's circumstances are different. We'll work with you to identify the most appropriate supports and next steps.
A team that genuinely listens
You'll be treated with respect, compassion and understanding because good support starts with listening.
Guidance on the next steps
Whether you choose to work with us or not, we'll help you understand your options and point you in the right direction.
READY TO TALK IT THROUGH?
Start the intake form and we’ll confirm the next step.
